SHIPPING POLICY
Thank you for choosing Steel Shadows ("we," "us," or "our")! This Shipping Policy outlines the terms and conditions related to the shipping of our products. Please read this policy carefully before placing an order.
Processing Time:
We strive to process and ship orders as quickly as possible. Order processing typically takes 5 business days. Please note that processing time may vary during peak seasons or promotional periods.
Shipping Methods and Carriers:
We offer the following shipping methods for domestic and international orders:
Standard Shipping: Estimated delivery time of [estimated time] business days.
Shipping carriers may vary depending on the destination and available services. We partner with reputable shipping providers to ensure reliable and efficient delivery.
Shipping Costs:
Shipping costs are calculated based on the weight, dimensions, and destination of the package. The shipping cost will be displayed at checkout before you confirm your order. Please note that additional customs duties, taxes, or fees may apply for international orders, and these charges are the responsibility of the recipient.
Order Tracking:
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package's progress. Please allow some time for the tracking information to update after receiving the email.
Delivery Timeframes:
Delivery timeframes may vary depending on the shipping method and destination. While we make every effort to deliver orders within the estimated timeframes, please understand that unforeseen circumstances or external factors may cause delays. We cannot guarantee delivery dates and are not liable for any loss or inconvenience caused by delayed deliveries.
Restricted Locations:
We currently ship to The Netherlands; however, there may be certain restrictions on shipping to specific locations. If we are unable to ship to your desired destination, we will notify you promptly and provide a refund if necessary.
Lost or Damaged Shipments:
We take utmost care to ensure your order is packaged securely. However, in the event that your package is lost or damaged during transit, please contact our customer support immediately. We will work with the shipping carrier to resolve the issue and assist you in any way we can.
Address Accuracy:
Please ensure that you provide an accurate and complete shipping address when placing an order. We are not responsible for any delays or delivery failures caused by incorrect or incomplete address information provided by the customer.
Changes to Shipping Policy:
We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.
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If you have any questions or concerns regarding our Shipping Policy, please contact us at our contact page on the website. We are here to assist you and provide the best possible shipping experience.